Privacy Policy & Terms of Use - Good Green
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General

This website is operated by Good Green LLC. By using this website and accessing our services, you agree to the Privacy Policy and Terms of Use outlined below. If you do not agree to these terms, please do not use this website or our services.

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Privacy Policy

Good Green LLC ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices and your rights under U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

Information You Provide Directly:

  • Name, email address, and phone number (via contact forms and project inquiries)
  • Company name, business description, and project details
  • Mailing address and billing information
  • Communications and correspondence with our team

Information Automatically Collected:

  • IP address and browser type
  • Pages visited, referring/exit pages, and clickstream data
  • Device type, operating system, and device identifiers
  • Approximate geolocation based on IP address
  • Date and time of site visits

Payment Information: We do NOT collect, store, or have access to credit card or sensitive payment data. All payment processing is handled securely by Stripe, our third-party payment processor. Stripe alone is responsible for storing and protecting your payment information in compliance with PCI DSS standards.

Cookies & Tracking Technologies

Our website uses the following types of cookies and tracking technologies:

  • Essential Cookies: Required for basic site functionality (form processing, session management). These are set automatically and do not require consent.
  • Analytics Cookies: We use Google Analytics to understand user behavior and improve our website. This involves sending non-personally identifiable data to Google. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
  • Third-Party Cookies: Google Fonts and other external services may set cookies for font rendering and service optimization.

Cookie Consent: By using this website, you consent to the use of non-essential cookies as described above. If you prefer not to accept non-essential cookies, you can disable them in your browser settings; however, this may limit certain website functionality. You can manage cookie preferences at any time through your browser's privacy settings.

How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling project requests and service inquiries
  • Communicating about projects, timelines, revisions, and deliverables
  • Sending project updates, proposals, and invoices
  • Improving our website functionality and user experience
  • Responding to inquiries, support requests, and feedback
  • Complying with legal obligations and protecting our rights
  • Preventing fraud and maintaining website security
  • Marketing (only if opted in): Sending promotional emails, newsletters, or case studies only if you have explicitly consented to marketing communications

Legal Basis for Processing (GDPR): For EU residents, we process personal data based on: (a) your consent; (b) fulfillment of a contract with you; (c) our legitimate interests in running our business; and (d) compliance with legal obligations.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

  • Project Data: Retained for the duration of the project plus 7 years for accounting and tax purposes, then securely deleted
  • Email Communications: Retained as long as your account is active; archived upon request or inactivity
  • Analytics Data: Retained by Google Analytics according to their default retention policy (26 months) unless otherwise configured
  • Cookies: Session cookies expire when you close your browser; persistent cookies are set with reasonable expiration dates

If you request deletion of your account or data, we will securely delete your personal information within 30 days, except where we are required to retain it for legal or accounting purposes.

Third-Party Sharing & Service Providers

We do NOT sell or rent your personal information to third parties. However, we share limited information with trusted service providers who assist us in operating our website and conducting our business:

These service providers are contractually bound to use your data only to provide services to us and maintain confidentiality. We do not share your data with other third parties without your explicit consent, except as required by law.

How We Protect Your Data

Good Green implements comprehensive security measures to protect your personal information from unauthorized access, alteration, and disclosure:

  • SSL/TLS encryption for all data transmitted over our website
  • Secure authentication mechanisms and password protection
  • Restricted access to personal data (authorized employees only)
  • Regular security monitoring and vulnerability assessments
  • Compliance with industry best practices and applicable data protection regulations

Important: While we implement reasonable security measures, no method of internet transmission is 100% secure. We cannot guarantee absolute security of your personal information. By using this website, you accept this inherent risk.

Data Breach Notification

In the event of a confirmed data breach involving personal information, we will notify affected individuals without unreasonable delay (within 72 hours for GDPR-covered individuals, or as required by applicable state law). Notification will be provided via email to the address on file, or by other means required by law. We will also cooperate with law enforcement and regulatory authorities as necessary.

Your Privacy Rights

GDPR (European Union & UK): If you are a resident of the EU or UK, you have the following rights:

  • Right to access your personal data
  • Right to rectify or correct inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability (receive your data in portable format)
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with your local data protection authority

CCPA & CPRA (California Residents): If you are a California resident, you have the right to:

  • Know: What personal information is collected, used, shared, or sold
  • Access: Request access to your personal information in a portable format
  • Delete: Request deletion of your personal information (with limited exceptions)
  • Opt-Out: Opt out of the sale or sharing of your personal information
  • Limit Use: Limit the use of sensitive personal information (Social Security numbers, financial account numbers, precise geolocation, etc.)
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights

CCPA/CPRA Opt-Out Links: California residents can exercise their rights through the following mechanisms:

Global Privacy Control (GPC): We recognize and honor Global Privacy Control (GPC) opt-out signals. If you enable GPC in your browser or device, we will treat it as a valid opt-out request for the sale or sharing of your personal information.

Other U.S. State Residents: If you reside in Virginia, Colorado, Connecticut, Utah, or other states with privacy laws, you may have similar rights to access, delete, and opt out of certain processing activities.

How to Exercise Your Privacy Rights

To exercise any of your privacy rights, please submit a request to:

In your request, please specify which right you wish to exercise (access, delete, opt-out, etc.) and provide sufficient information to identify you. We will respond to verified requests within 45 days (or as required by applicable law). If we need additional information to verify your identity, we will request it. Please note that certain information may be exempt from deletion if retention is required by law or necessary for our legitimate business purposes.

California Residents: This website collects personal information for business purposes. You have the right to know what information we collect and how we use it. You can find our complete CCPA privacy disclosures below. For questions about your California privacy rights, contact us at hello@goodgreenpdx.com.

AI & Automated Decision-Making

Good Green does not currently use automated decision-making systems or artificial intelligence to make significant decisions about you (such as credit decisions, hiring, or eligibility determinations). Our website may use analytics tools to understand user behavior, but these do not result in automated decisions that legally or significantly affect you. If we implement AI-based decision-making in the future, we will provide transparent notice and offer opt-out mechanisms as required by law.

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Terms of Use

These Terms of Use ("Terms") govern your use of the Good Green website and your purchase of creative design services. By accessing this website or purchasing services from Good Green LLC, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our website or services.

Services & Scope

Good Green LLC provides professional creative design services including, but not limited to: brand strategy, graphic design, web design, digital marketing, and related creative consultation. The specific services, deliverables, timeline, and fees for each project are detailed in individual project agreements, proposals, or statements of work ("Project Agreement"). If there is any conflict between these Terms and a Project Agreement, the Project Agreement will prevail for that specific project.

Payment Terms & Billing

Pricing: All prices quoted are in U.S. dollars and are valid for 30 days from the date of the proposal unless otherwise stated. Prices are subject to change with reasonable notice for recurring services.

Payment Schedule: Unless otherwise agreed in the Project Agreement:

  • A non-refundable project deposit (typically 50%) is due upon project commencement
  • The remaining balance is due upon project completion and delivery of final deliverables
  • Late payments may accrue interest at 1.5% per month (18% annually)

Payment Processing: All payments are processed through Stripe, our third-party payment processor. By submitting payment information, you authorize us to charge the payment method you provide. You are responsible for maintaining accurate payment information.

Recurring Charges/Free Trials (if applicable): If you are enrolled in a recurring service or free trial that converts to paid, you have the right to cancel at any time with the same ease as signup. To cancel, contact us at hello@goodgreenpdx.com. Cancellation will be effective at the end of your current billing period.

Refunds & Cancellation Policy

Project-Based Services (Non-Refundable Deposits): The initial project deposit is non-refundable once work has commenced. If a client requests project cancellation after work has begun, the client is responsible for payment for work completed to date plus any third-party costs incurred.

Full Project Cancellations: If a client cancels a project before any work has begun, the deposit may be credited toward a future project or refunded at our discretion within 14 days. Cancellations after work has commenced are non-refundable for services rendered.

Service Defects: If we fail to deliver agreed-upon services due to our error, we will either re-do the work at no charge or refund the portion of fees attributable to the defective work.

Refund Timeline: Approved refunds will be processed to your original payment method within 7-10 business days.

Project Timelines & Communication

Timeline Establishment: Project timelines are established in the Project Agreement and begin after receipt of the signed agreement and initial deposit. Timelines are based on the assumption of timely client feedback and approval of project briefs, designs, and deliverables.

Client Responsibility: Delays in project completion caused by late client feedback, missing materials, or delayed approvals will extend the project timeline accordingly. We will notify you of revised timelines resulting from client delays.

Revision Rounds: The number of revision rounds (typically 2-3) included in your project will be specified in the Project Agreement. Additional revision rounds beyond the included number may be subject to additional fees (typically $50-150 per round depending on scope).

Communication Standards: We are committed to clear communication throughout your project. You can expect responses to emails within 2 business days and access to project updates via agreed-upon channels (email, project management tools, etc.).

Intellectual Property & Ownership

During Project (Before Payment): All original creative work, designs, concepts, and deliverables produced by Good Green remain our intellectual property until full payment has been received. You do not have rights to use any deliverables until payment is complete.

After Full Payment: Upon receipt of final payment, full ownership of the completed, final deliverables specified in your Project Agreement transfers to you. This includes the right to modify, reproduce, and use the deliverables for your business purposes.

Limitations on Ownership: Ownership transfer is limited to the specific deliverables outlined in your agreement. You do NOT receive ownership of:

  • Source files, working files, or preliminary concepts
  • Methodologies, processes, or templates we developed (unless explicitly agreed in writing)
  • Brand assets, photography, or licensed content used in the deliverables
  • Third-party software, frameworks, or open-source code integrated into web projects

Portfolio & Case Study Rights: Unless explicitly prohibited in writing, Good Green LLC retains the right to display completed work in our portfolio, case studies, presentations, and marketing materials. We may use your project as a reference, share results in testimonials, and showcase creative work to prospective clients. If you require confidentiality, this must be agreed in writing before project commencement (and may affect pricing).

Third-Party Content: All photography, illustrations, fonts, icons, and other third-party content licensed for your project remain subject to their original licenses. You are responsible for compliance with all licensing terms of third-party content included in your deliverables.

Trademark & Copyright: Your business name, logo, and brand identity are your exclusive trademark and copyright. Good Green claims no ownership of your trademarks or brand assets. However, Good Green retains the right to display your brand name in our portfolio and case studies.

Acceptable Use Policy

By using this website, you agree NOT to:

  • Upload, transmit, or distribute viruses, malware, or harmful code
  • Engage in harassment, defamation, or abusive behavior
  • Attempt to gain unauthorized access to our systems or data
  • Scrape, crawl, or automatically extract website content without permission
  • Use the website for illegal purposes or to violate applicable laws
  • Impersonate others or misrepresent your affiliation with Good Green
  • Spam, distribute unsolicited communications, or violate CAN-SPAM regulations

Violation of this Acceptable Use Policy may result in suspension or termination of your account and legal action.

Limitation of Liability & Disclaimers

Disclaimer of Warranties: Good Green's website and services are provided on an "AS-IS" and "AS-AVAILABLE" basis without warranties of any kind, either express or implied. We make no representations regarding the fitness of our services for a particular purpose, merchantability, or specific results.

No Guarantee of Results: While we apply professional expertise and best practices, we cannot guarantee specific business results, traffic increases, conversion rates, or outcomes from our design and marketing services. Results vary based on market conditions, implementation by the client, and factors outside our control.

Limitation of Liability: To the fullest extent permitted by law, Good Green's total liability arising from or related to this agreement shall not exceed the total amount paid by the client for the project in question. This limitation applies to all claims, whether based on breach of contract, negligence, strict liability, or any other legal theory.

Consequential Damages: Good Green shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages (including lost profits, lost revenue, lost business opportunity, or reputational harm) arising from your use of our website or services, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless Good Green LLC, its officers, directors, employees, and agents from any claims, damages, losses, costs, or expenses (including reasonable attorney's fees) arising from:

  • Your use of our website or services in violation of these Terms
  • Your content, materials, or information provided to us for your project
  • Your violation of any applicable laws or third-party rights
  • Your infringement of intellectual property rights (unless Good Green modified your content in a way that caused the infringement)

Termination of Services

Termination by Client: You may terminate a project agreement at any time by providing written notice. However, you remain responsible for payment for all work completed to date and any third-party costs incurred.

Termination by Good Green: We reserve the right to terminate our relationship with you if:

  • You violate these Terms or our Acceptable Use Policy
  • Payment is more than 30 days overdue
  • The project involves illegal activities or unethical content
  • Communication or feedback becomes abusive or disruptive

Effect of Termination: Upon termination, you are responsible for payment for all work completed to date. Deliverables will not be released until payment is received in full.

Dispute Resolution & Governing Law

Governing Law: These Terms of Use, Privacy Policy, and all related agreements are governed by the laws of the State of Oregon, without regard to its conflict of law provisions.

Jurisdiction: You consent to the exclusive jurisdiction of the state and federal courts located in Multnomah County, Oregon for any legal action arising from these Terms or your use of our services.

Informal Resolution: Before initiating any legal action, we encourage you to contact us at hello@goodgreenpdx.com to attempt informal resolution of any disputes.

Arbitration (Optional): If you prefer binding arbitration to court proceedings, either party may elect arbitration, which will be conducted in accordance with the American Arbitration Association (AAA) rules. Arbitration will take place in Portland, Oregon.

Changes to These Terms

Good Green reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed of any changes.

Contact & Support

If you have questions about these Terms, concerns about our services, or wish to file a complaint, contact us at:

We will respond to all inquiries within 5 business days.

CAN-SPAM Compliance

If Good Green sends you marketing or promotional emails, we comply with the CAN-SPAM Act of 2003. Our marketing emails include:

  • Clear identification of Good Green as the sender
  • An unsubscribe link in every marketing email
  • Our physical mailing address
  • An accurate subject line

To opt out of marketing emails, click the "Unsubscribe" link at the bottom of any email, or contact us at hello@goodgreenpdx.com. We will remove you from our marketing list within 10 business days.

If you have questions about our Privacy Policy, Terms of Use, or privacy rights, contact us at:

Privacy Request Processing: We will respond to all data access, deletion, and privacy rights requests within 45 days of receipt. Please provide sufficient information to verify your identity.
California Residents: You have the right to know what information we collect and how we use it. Links for "Do Not Sell or Share My Personal Information" and "Limit the Use of My Sensitive Personal Information" are available in our Privacy Policy above.

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